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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q62-Q67):

NEW QUESTION # 62
Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA?
Note: There are 2 correct answers to this question.

A. Contacts
B. Products
C. Registered products
D. Service contracts

Answer: A,C

Explanation:
According to the SAP Service Cloud Version 2 for Utilities Integration with SAP S/4HANA document, the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA: Business Partner (Customer - bi-directional), Equipment (bi-directional), Registered Product (bi-directional), Contact (bi-directional), and Service Order (bi-directional). Therefore, the correct answers are A and B, as registered products and contacts are among the objects that can be replicated. References = SAP Service Cloud Version 2 for Utilities Integration with SAP S/4HANA

NEW QUESTION # 63
Which of the following elements are mandatory to create a new product? Note: There are 2 correct Answers to this question.

A. Unit of measure
B. Product group
C. Price
D. Sales area data

Answer: A,B

NEW QUESTION # 64
Which field can be used to determine Service Level Agreements?

A. Event in case
B. Reading value of a registered product
C. Account role
D. Custom field

Answer: B

NEW QUESTION # 65
You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?

A. Process for cases
B. Escalation
C. Prioritization settings
D. Routing

Answer: D

Explanation:
Routing is the feature that can help with automatically assigning employees to a case based on relevant attributes, such as channel, subject, priority, or account. Routing rules enable companies to handle a high volume of messages and deliver the case to the right team or person. SAP Service Cloud Version 2 includes a flexible, easy-to-configure routing rule definition engine1.
Escalation, prioritization settings, and process for cases are not features that can help with automatic case assignment. Escalation is a feature that allows agents or managers to escalate a case to a higher level of authority or expertise when needed2. Prioritization settings are a feature that allows administrators to define how cases are prioritized based on urgency and impact3. Process for cases is a feature that allows administrators to define the steps and tasks that need to be completed for a case based on its type and category4.
References = 1: Configuring Case Routing Rules - SAP Learning, 2: Escalation - SAP Online Help, 3: Prioritization Settings - SAP Online Help, 4: Process for Cases - SAP Online Help

NEW QUESTION # 66
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The administrator must create an initial user in order to log in to the tenant for the first time.
B. The customer will need to provision new tenants through SAP for Me.
C. The business settings will need to be activated for the tenant.
D. Any test tenant needs to be purchased separately.

Answer: B,C

Explanation:
* Option C is correct because the customer will need to provision new tenants through SAP for Me, which is a self-service portal that provides access to SAP products, services, and support12.
* Option D is correct because the business settings will need to be activated for the tenant, which enables the tenant to use the features and functions of SAP Service Cloud Version 23.
* Option A is incorrect because the administrator does not need to create an initial user in order to log in to the tenant for the first time. The initial user is created automatically by SAP and the credentials are sent to the customer via email3.
* Option B is incorrect because any test tenant does not need to be purchased separately. The customer can choose to purchase a test tenant along with the production tenant, or request a test tenant later through SAP for Me2. References =
* Defining the Scope - SAP Learning
* Solution Guide for SAP Service Cloud Version 2
* Version 2 Onboarding Guide for SAP Service Cloud
* Set Up Guide for SAP Service Cloud Version 2 - SAP Online Help

NEW QUESTION # 67
......

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Free C-C4H56I-34 Pdf Guide Will Be Your Reliable Support to Pass SAP Certified Application Associate - SAP Service Cloud Version 2

Quiz C-C4H56I-34 - Useful Free SAP Certified Application Associate - SAP Service Cloud Version 2 Pdf Guide

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q62-Q67):

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