Three Main Formats of IFMA CFM Exam Practice Material

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IFMA CFM Exam Syllabus Topics:

Topic	Details
Topic 1	Real Estate: This domain assesses the skills of the target audience in developing real estate strategies. It covers real estate assessment, acquisition, disposal processes, asset management, space management, major projects, and new construction to optimize facility use.
Topic 2	Facility Information Management and Technology Management: This domain focuses on the skills of Information Technology Managers in data collection and information management. It includes information protection and cybersecurity, technology needs assessment and implementation, and maintenance and upgrades of technology systems to ensure efficient operations.
Topic 3	Performance and Quality: This section evaluates the skills of the target audience in quality management and performance management. It emphasizes the importance of maintaining high standards in facility operations to ensure efficiency and effectiveness.
Topic 4	Project Management: This section focuses on the planning and design phases of projects. It includes execution and delivery processes along with evaluation techniques to ensure successful project outcomes within facility management contexts.
Topic 5	Occupancy and Human Factors: This section measures the skills of Facility Managers and covers the workplace environment, occupant services, and occupant health, safety, and security. Understanding these factors is essential for creating a conducive and safe work environment for all occupants. Operations and Maintenance: This domain assesses the capabilities of Operations Managers in managing buildings, systems, infrastructure, and grounds. It includes overseeing furniture, fixtures, and equipment, ensuring physical safety and security, and implementing effective operations and maintenance processes. Knowledge of work management support systems and handling renewals and renovations is also critical.
Topic 6	Finance and Business: This section measures the skills of Financial Managers in operational and capital budgeting processes. It includes evidence-based decision-making processes, procurement strategies, contracting practices, financial analysis, and reporting to ensure sound financial management within facilities.
Topic 7	Risk Management: This section measures the skills of Risk Managers in planning for risk management. It includes emergency preparedness, response, recovery strategies, facility resilience, and business continuity planning to mitigate potential risks associated with facility operations.
Topic 8	Communication: This domain assesses the abilities of Risk Managers in planning, delivering, and evaluating communication strategies within facility management. Effective communication is vital for ensuring that all stakeholders are informed and engaged.

IFMA Certified Facility Manager Sample Questions (Q219-Q224):

NEW QUESTION # 219
You work for an organization that puts a strong emphasis on corporate values and being the employer of choice; truly valuing their people. The organization has put a lot of time and effort into ensuring that policies and procedures are in place to create an environment where employees are valued. This includes the company's performance appraisal system. How do you ensure the employees meet the expectations of the organization as well as your expectations?

A. Set performance measures that are specific, measurable, and realistic. Tie these performance measures to department and organizational goals. Conduct monthly coaching sessions to review progress with the employees and provide coaching as needed to keep them on track.
B. Develop performance measures and have the employees confirm their goals in writing and send monthly reports on progress towards their goals, including any issues they are facing.
C. The organization will provide the format for performance reviews, including how often they occur. Set performance measures with employees and review with them according to the organization policy.
D. Conduct an annual performance review as specified by HR. Have the employees develop a list of goals for themselves, taking into account the organization's objectives for next year.

Answer: A

Explanation:
Effectiveperformance managementintegratesclear, measurable goals with continuous feedback and coaching. The correct approach:
* EstablishesSMART (Specific, Measurable, Achievable, Relevant, Time-bound) performance measures.
* Aligns individual goals withdepartmental and organizational objectives.
* Providesmonthly coaching sessionsto track progress and address challenges.
* Why the other options are incorrect:
* (A) Relying solely on organizational policymay not ensure personal engagement and accountability.
* (B) An annual review alone lacks ongoing support and adjustment opportunities.
* (C) Monthly reports are useful, but structured coaching provides better guidance and motivation.
A well-structured performance management system fostersemployee growth, engagement, and long-term success.

NEW QUESTION # 220
What is the calculation for the building efficiency ratio?

A. The common area divided by the usable area, multiplied by 100
B. The usable area divided by the rentable area, multiplied by 100
C. The gross area divided by the usable area, multiplied by 100
D. The rentable area divided by the gross area, multiplied by 100

Answer: D

Explanation:
Thebuilding efficiency ratiois a key metric infacility and real estate management, used to determinehow efficiently a building's space is utilized. TheIFMA Real Estate and Property Management competency defines the formula as:
A black and white image of a circle with black text AI-generated content may be incorrect.

* Option B (Correct): This formula showshow much of the gross building area is rentable, making it a critical factor in leasing decisions.
* Option A (Common Area / Usable Area)doesnot measure building efficiency, but rathercommon area factor.
* Option C (Gross Area / Usable Area)isnot a standard efficiency metric.
* Option D (Usable Area / Rentable Area)measurestenant efficiency but not building efficiency.
Ahigher efficiency ratiomeansless wasted space and more rentable revenue.

NEW QUESTION # 221
When during a major design project is the best time to provide your changes to the design team?

A. During the Schematic or Design Development phase when the documents are still fluid and changing.
B. During the early stages of Construction Phase when the contractor has had time to review the design documents.
C. During the Construction Documents phase when the designers are finalizing the drawing and the specifications.

Answer: A

Explanation:
The best time to make changes (Option B) is during the Schematic or Design Development phase, when the design is still flexible.
Why Option B is Correct?
* Changes during this phase are less costly and disruptive.
* It ensures that input is incorporated before detailed construction drawings are finalized.
* IFMA's Project Management Core Competency highlights that early-stage design input minimizes costly revisions during construction.
Why Other Options Are Incorrect?
* Option A (Construction Documents phase): Changes at this stage require major redesign work and increase costs.
* Option C (Early Construction phase): Changing the design after construction starts leads to significant delays and budget overruns.

NEW QUESTION # 222
A new hire has been provided with new uniforms and a $150 stipend to purchase new work boots. Within the first month of employment, the employee informs the manager that another job has been accepted and provides a two-week notice. What actions should the manager take regarding the material issuances?

A. Refer to the employee handbook and follow organizational policy regarding uniform and work boot issuances.
B. Ask in a thoughtful and respectful tone for the employee to reimburse the organization for the uniforms and work boots.
C. Absorb the loss of the material in the operating budget under uniform depreciation.

Answer: A

Explanation:
A facility manager must follow the organization's policy (Option C) to ensure compliance with employment agreements regarding uniforms and stipends.
Why Option C is Correct?
* Workplace policies outline reimbursement rules for issued materials.
* Ensures consistency in handling employee departures and prevents disputes.
* IFMA's Human Factors Core Competency states that FM professionals must adhere to HR and organizational policies.
Why Other Options Are Incorrect?
* Option A (Request reimbursement personally): Lacks formal enforcement and can cause disputes.
* Option B (Absorb the loss): Not all organizations allow this, and a formal policy must be followed first.

NEW QUESTION # 223
What is the BEST course of action for a facility manager to take when an engineer continues to lag behind other engineers in productivity?

A. Use the engineer as an example of how not to perform to other engineers.
B. Develop a performance improvement plan with the engineer.
C. Give the engineer a chance to correct his deficiencies on his own.
D. Report the engineer to Human Resources.

Answer: B

Explanation:
Developing aperformance improvement plan (PIP)is the best approach as it aligns withIFMA's core competency in Leadership and Strategy, which emphasizes employee development, motivation, and productivity improvement.
* Performance Evaluation:Facility managers must assess performance issues objectively and identify specific areas where improvement is needed.
* Coaching and Training:Providing support, mentorship, and training ensures employees have the necessary tools to succeed.
* Action Plan:A structuredPIPoutlines clear expectations, performance metrics, and a timeline for improvement.
A, using the engineer as a negative example, is unprofessional and can damage team morale.B, reporting to HR, should only be considered if there is a behavioral issue or policy violation.D, allowing the employee to correct deficiencies independently, does not provide sufficient managerial oversight.
Bydeveloping a performance improvement plan, the facility manager fosters asupportive and productive work environment, ensuring alignment with both employee development and business objectives.

NEW QUESTION # 224
......

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Three Main Formats of IFMA CFM Exam Practice Material

Free PDF IFMA - CFM –Efficient Exam Learning

IFMA CFM Exam Syllabus Topics:

IFMA Certified Facility Manager Sample Questions (Q219-Q224):

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